Effective Date: June 3, 2026

At Overwatch Emergency ("Overwatch Emergency," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request information, purchase products, or interact with our services. Overwatch Emergency provides ambulance sales, ambulance remounts, ambulance parts, vehicle upfitting, refurbishment, collision repair, and related emergency vehicle services.

Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name
• Company or Organization Name
• Email Address
• Phone Number
• Mailing Address
• Vehicle Information
• Purchase and Service Requests
• Any information submitted through contact forms, quote requests, emails, or phone calls

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referring Website
• Website Usage Data

This information helps us improve website functionality and user experience.

How We Use Your Information

We may use collected information to:

• Respond to inquiries and service requests
• Provide quotes and customer support
• Process orders and transactions
• Deliver products and services
• Improve our website and customer experience
• Send service updates and important communications
• Conduct marketing and promotional activities
• Maintain business records
• Comply with legal obligations
• Protect against fraud, unauthorized access, or misuse

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve website performance
• Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to:

• Process payments
• Provide shipping or delivery services
• Perform website hosting and technical support
• Conduct marketing services
• Comply with legal requirements
• Protect our rights, property, or safety

These service providers are authorized to use your information only as necessary to perform services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide services and support
• Maintain business records
• Meet legal, regulatory, tax, or accounting requirements

When information is no longer required, we will securely delete or anonymize it when practical.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Request information about how your data is used

To exercise these rights, please contact us using the information below.

Email Communications

You may opt out of receiving promotional emails from us at any time by using the unsubscribe link included in our emails or by contacting us directly. Please note that we may still send service-related communications necessary to fulfill requests or transactions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Overwatch Emergency
Website: www.overwatchemergency.com
Email: info@overwatchemergency.com
Phone: ( 989) 295-6969
Address: 1103A N Clinton Ave St Johns, MI, 48879.